FAQ & Order Help

Frequently asked questions

Can I personalize an item with a name, logo or picture?

Yes. Many Pumpkinvine Creek products can be customized with names, wording, logos or supplied artwork. Follow the personalization instructions on the product page or use our Custom Orders page for a more involved request.

Can you handle corporate or bulk orders?

Yes. We offer personalized gifts for clients, employees, teams, events, real estate closings and other business needs. Contact us before placing a larger order so we can confirm quantity, artwork and timing.

I have an event date. What should I do?

Please contact us before ordering. Handmade and personalized products can require additional production time, and we want to confirm that your requested timing is workable.

How do digital downloads work?

Digital products do not ship. When a digital file is included with a product, it is delivered electronically after purchase according to the instructions shown on that product page.

Do you offer candle samples?

Yes. Our mini and sample sizes are an easy way to try a scent before purchasing a larger candle.

Do you sell gift cards?

Yes. Digital Pumpkinvine Creek gift cards are available in multiple amounts and are delivered electronically.

Is there a first-order discount?

Yes. Eligible first-time customers can use code WELCOME15 for 15% off a one-time purchase. The code is limited to one use per customer.

What if I need something that is not listed?

Use our Custom Orders page or Contact page. Tell us what you have in mind, including quantity, artwork and any important date, and we will let you know what is possible.